After about 1 month in repair, my Toshiba Portege m400 is finally back in my possession and I will never buy another Toshiba laptop again. What caused this long change of heart? Read on:
1) My laptop had problems freezing sporadically and at random times such as checking email or just browsing files. I call the tech line and they tell me to bring it into an authorized repair shop.
2) The shop takes 2 weeks to repair my computer. Very long time. I go to the shop to pick it up, but it freezes as Justin and I get to the parking lot. I take it back.
3) I get a call telling me that the repair shop needs a part to test that is back-ordered for another 2 weeks. Great. They don’t even know if it will fix the problem.
4) I find a “HotSwap” clause in my warranty that allows me to exchange my inoperable computer for a refurbished one. Great! I (get justin to) call Toshiba, but they put him on hold for a Case Manager. After 30 minutes, the call gets cut off. Repeat 2 times. No warranty for me.
5) The repair shop calls back a week later after getting the part in early. I finally pick up my unit. Final diagnosis: My laptop’s power adapter was bad so it fried my motherboard.
All in all I’m pissed at toshiba’s customer support- or lack thereof. My $200 warranty was useless because I was unable to contact someone that can authorize its use.