Orangutangy

Tag: toshiba m400

  • DVD drive not found – a solution!

    My Toshiba has problems. That said, every now and then it can’t find it’s own DVD drive. No power no detection, nothing. I’m suspecting iTunes is the culprit but who knows. In any case I found out that there’s a simple solution posted around the web but I found it in a forum here.

    Steps

    1) Open regedit.exe (Start menu > run, type regedit, and the exe should be listed)

    2) Locate the following reg file in the following path:

    HKEY_LOCAL_MACHINE
    SYSTEM
    CurrentControlSet
    Control
    Class
    {4D36E965-E325-11CE-BFC1-08002BE10318}

    3) Delete the values for the Upper and Lower filters.

    4) Restart

  • My Toshiba is back!

    After about 1 month in repair, my Toshiba Portege m400 is finally back in my possession and I will never buy another Toshiba laptop again. What caused this long change of heart? Read on:

    1) My laptop had problems freezing sporadically and at random times such as checking email or just browsing files. I call the tech line and they tell me to bring it into an authorized repair shop.

    2) The shop takes 2 weeks to repair my computer. Very long time. I go to the shop to pick it up, but it freezes as Justin and I get to the parking lot. I take it back.

    3) I get a call telling me that the repair shop needs a part to test that is back-ordered for another 2 weeks. Great. They don’t even know if it will fix the problem.

    4) I find a “HotSwap” clause in my warranty that allows me to exchange my inoperable computer for a refurbished one. Great! I (get justin to) call Toshiba, but they put him on hold for a Case Manager. After 30 minutes, the call gets cut off. Repeat 2 times. No warranty for me.

    5) The repair shop calls back a week later after getting the part in early. I finally pick up my unit. Final diagnosis: My laptop’s power adapter was bad so it fried my motherboard.

    All in all I’m pissed at toshiba’s customer support- or lack thereof. My $200 warranty was useless because I was unable to contact someone that can authorize its use.

  • Toshiba m400 loses pen function – solution

    So I installed the new wacom vista driver for my toshiba m400, and all was happy. Then when I put my computer to sleep or hibernate, my newly gained pressure sensitivity dropped. In fact, the computer wouldn’t even recognize the pen at all. I’ve found 2 solutions, the second one being better:

    1) Reinstall the wacom driver. It sucks because then you have to restart AND the problem occurs again once the computer goes to sleep.

    2) Remove the preference file. Start menu > All Programs >Tablet > Tablet Preference File Utility
    Click on “Remove My Preference File” and all will be good again, no restart required!